Cancellation Policy

Cancellation Policy

You have the right to cancel your order within 14 days for any reason. However, you have no right to cancel your order of custom products (§ 18 Abs 1 Z 3 FAGG Austria). The cancellation period is limited to 14 days, starting with the day you receive the order.

To cancel your order, you have to send us (Anna Weigel, Attemsgasse 49/41, 1220 Wien; E-Mail: office@www.dianni.at) a cancellation request in written form (email or letter). You can (but don't have to) use our cancellation form. To maintain your cancellation right, the cancellation request has to be sent before or on the 14th day of the cancellation period.

 

After the Cancellation

After you have cancelled your order, we will refund your payments including shipping costs (except additional costs for premium shipping) instantly and no later than 14 days after receiving your cancellation request. If not otherwise requested, we will user the same payment method that you have used for your order. The refund is free of charge. We have the right to withhold refunds until we have received the products.

You have to send back the products instantly and within 14 days from the day of cancellation at your own cost to Anna Weigel, Attemsgasse 49/41, 1220 Vienna, Austria, Europe    

You are responsible for returning the products without damages. We may reduce refunds for damaged products.

DI Anni

Anna Weigel
Attemsgasse 49/41
1220 Vienna · Austria

Phone: +43 (0)699 170 326 95
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